The golden rule? To protect the patients, secure their data.
Quality
We recognise the value of feedback as a way of helping to make changes and improvements and it is a vital part of being able to involve our patients and the wider public in developing our service.
Learning from your experience
Feedback comes to us from those who use our service: partner organisations such as other NHS trusts and social care agencies, patients or family members and also our own staff.
Creating a quality CMC care plan in 3 steps
1. Regularly review and act on your Action Needed list (for example – Finalise / Review / Approve care plans)
2. Provide a detailed personalised and relevant emergency treatment plan
3. Conduct regular clinical audits. To find out more contact the CMC Clinical Quality Manager on marta.mulyak@nhs.net.
Using your feedback for improvement
We believe in treating all the feedback we receive seriously and focusing on the issues presented to us. As well as enabling lessons to be learnt by individual staff and our service as a whole, where appropriate we will also look to share it so that improvements can be made in other parts of health and social care.
Best in Practice
We always look to use any feedback we receive as a chance to learn, and so improve the service we provide to patients. Click here for a recent case study.
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