Quality Assurance

At Coordinate My Care we are committed to safety, quality and excellent clinical experiences for both patients and clinicians.

We welcome all feedback about CMC. It makes it very rewarding for us to know when people are happy with the service. We also use any opportunity to learn from issues, mistakes or errors, which in turn is utilised to reduce future risks and improve patient outcomes.

Have your say

Excellence Reporting

For immediate technical issues please contact the CMC service helpdesk on coordinatemycare@nhs.net or 020 7811 8513 Mon-Friday 9am-5pm


Actions
Incidents / Issues

For immediate technical issues please contact the CMC service helpdesk on coordinatemycare@nhs.net or 020 7811 8513 Mon-Friday 9am-5pm

System and / or Service Improvement Suggestions

For immediate technical issues please contact the CMC service helpdesk on coordinatemycare@nhs.net or 020 7811 8513 Mon-Friday 9am-5pm


Actions

We recognise the value of feedback as a way of helping to make changes and improvements and it is a vital part of being able to involve our patients and the wider public in developing our service.

Learning from your experience

Feedback comes to us from those who use our service: partner organisations such as other NHS trusts and social care agencies, patients or family members and also our own staff.

Creating a quality CMC care plan in 3 steps

1. Regularly review and act on your Action Needed list (for example – Finalise / Review / Approve care plans)

2. Provide a detailed personalised and relevant emergency treatment plan

3. Conduct regular clinical audits. To find out more contact the CMC Clinical Quality Manager on marta.mulyak@rmh.nhs.uk.

Using your feedback for improvement

We believe in treating all the feedback we receive seriously and focusing on the issues presented to us. As well as enabling lessons to be learnt by individual staff and our service as a whole, where appropriate we will also look to share it so that improvements can be made in other parts of health and social care.

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