CMC is an example which shows the difference the NHS can make to people’s lives when they need it most.
As her GP, I know Helen’s wishes. This way, the paramedics will know them too.
Who’s got a spare key? Where does he keep his medication? How do they reach me? It’s all there, in Dad’s plan.
Even in an emergency, we all want to give personal care, if we can. Well, it doesn’t get more personal than this.
Patient care: built around each patient’s wishes
Coordinate My Care is an innovative NHS service that builds medical care around the wishes of each patient. You create the plan with your GP: then we share it with all the healthcare professionals who might treat you. So everyone looking after you knows exactly what you want.
How does CMC work?
You create your CMC plan with your doctor or a nurse. Together, you discuss your health, your illnesses and your care preferences, and record them digitally. This becomes your personalised urgent care plan.
As soon as your plan is entered into the CMC system, it can be seen by all the healthcare professionals who might be involved in treating you: your GP, community nurses, hospital team, out-of-hours doctors, specialist nurses, London Ambulance Service and NHS 111. They will all use it to guide the care they give you.
Click through the icons to see the steps:
Your doctor or nurse creates your CMC plan in discussion with you (or, you can now start your plan online too)
Your doctor or nurse notes your care preferences and personal choices
Your doctor or nurse adds medical details and creates your CMC plan digitally
Your doctor or nurse approves the completed plan – and sends it to the secure CMC system
Now every health and social care professional, including the urgent care services, can access your wishes online, and build your care around them
Information Governance
If you want to start using CMC as a professional, this is what you will need:
Information Sharing Agreement
Your organisation (e.g. practice, acute Trust) must have an Information Sharing Agreement (ISA) in place to cover its relationships with CMC and with CMC’s other participating organisations. The ISA is accompanied by a signature sheet which should be signed/confirmed and returned by the Caldicott Guardian for your organisation.
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