Your care, your way: with your wishes at the heart of your treatment

In a medical emergency, how would you like to be treated? Would you prefer to be cared for at home, or in hospital? Are there treatments you would rather avoid?

Coordinate My Care (CMC) is an innovative NHS service that records your wishes, and then shares them, electronically, with all the medical professionals who will be involved. So they can put your wishes at the centre of your care.

How does it work?

Your doctor or nurse will create a care plan for you after consulting with you and with your consent. They will record information about your health, your illnesses and how to best respond if you experience a deterioration, and also your care preferences. This becomes your personalised urgent care plan.

As soon as your plan is entered into the CMC system, it can be seen by all the healthcare professionals who might be involved in treating you: your GP, community nurses, hospital team, out-of-hours doctors, specialist nurses, London Ambulance Service and NHS 111. They will all use it to guide the care they give you.

Please note that your CMC care plan is not a legally binding document. However, a clinician would need to have a very good reason to ignore it.

myCMC: your own plan, online

If you don’t already have a care plan, you can start it yourself online. Once you have got to a certain point you will need to meet with or speak on the phone to a healthcare professional to complete your plan before it can be shared.

CMC: a patient’s perspective

Gloria Goldring recently created her own CMC plan. Here she describes the process – and how she feels it would have helped her late husband David during his final illness.

You control your own plan.
And you can change it if you want to.

Gloria GoldringPatient

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