Training is a cornerstone of our service. Throughout the development of CMC, we have created a variety of training materials to help professionals to develop their knowledge of the system and how to use it. We also recognise that creating a CMC plan involves having difficult discussions with patients, so our training modules offer extra support in these areas too.

Since August 2010, 20,000 medical professionals across London have trained to use CMC.

Please feel free to explore all the options here, especially the webinars and the e-learning modules from which you can choose the options that are most relevant and useful to your role.

We can work with you to schedule additional webinars to coincide with team meetings planned for your team or service. We are happy to offer customised training based on your availability and training needs. Please contact our clinical facilitators on to arrange a customised training session.

There are six main ways to engage the CMC training requirement:

2. Recorded Webinar: Non-Urgent Care clinicians


4. Live Webinars

CMC delivers twice weekly webinars via Zoom so you (perhaps with colleagues) can receive a standard training in your office or anywhere on your portable device. Weekly webinars take place on Tuesdays at 09.30 and Thursdays at 13.00. Ask your IT administrator to permit the use of Zoom if not already in place.

To register and view dates for Tuesdays click here

To register and view dates for Thursdays click here

5. Online e-Learning

You will find a variety of e-learning modules covering different aspects of the service as well as clinical tutorials on specialist areas at Some are brief and some are very comprehensive. You are free to engage with them as much or as little as you feel necessary.

6. Waiver of Training form

Click here to download the training waiver form. 

Using CMC efficiently

Here we have provided resources which should assist you to be efficient in your use of CMC.

The training: in detail

Here are some further resources and options to support training and learning for CMC and urgent care planning more broadly.

Cascade Training

An approach that has worked really well is to have local ‘champions’ or ‘cascade trainers’ to drive uptake, act as a conduit between local teams and CMC, and support awareness and training. Cascade trainers go through an accreditation process and are supported by us to ensure they have the materials, information and confidence to train. If you are interested in becoming a cascade trainer or would like to know if your organisation has one to support local training, please contact us on

Urgent Care Training

E-learning training

E-learning to support the CMC system is available on and is the mainstay training resource for new and existing users seeking a refresher.

The following training modules are downloadable PDF versions of the e-learning resources and for those users working from systems unable to support viewing of the e-learning.


I learned a lot about the system. But I also learned a lot about how to talk to my patients.

ED Nurse

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