How Coordinate My Care works

Coordinate My Care is an NHS service that coordinates urgent care for patients. It starts with the patients filling in an online questionnaire called MyCMC. MyCMC then goes to a doctor or nurse who knows the patient who completes the Coordinate My Care (CMC) plan by adding the patients diagnosis, medical details, resuscitation status, medications and recommendations for the urgent care services to follow in an emergency. Once completed the plan is approved and is immediately visible to all the urgent care services including 111, out of hours GPs, the ambulance (in their vehicles) and the emergency departments. This way everyone is in the loop with the patient in the middle.

Click icons below to see more information about how the process works.

Your doctor or nurse creates your CMC plan in discussion with you (or, you can now start your plan online too)

Your doctor or nurse notes your care preferences and personal choices

Your doctor or nurse adds medical details and creates your CMC plan digitally

Your doctor or nurse approves the completed plan – and sends it to the secure CMC system

Now every health and social care professional, including the urgent care services, can access your wishes online, and build your care around them

CMC at a glance

148003 care plans in total

Coordinate My Care puts every patient’s wishes at the heart of their medical care.

Julia RileyClinical Lead

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